FAQ

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees are up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from dermacare.com.pk, please feel free to e-mail us at support@dermacare.com.pk

Click on the product you want to buy. Click on “Add To Cart” option. You can add multiple product on the cart by opening different product and add it to the cart. After that click “Cart” on the menu bar. Scroll down and click “Proceed to checkout”. Fill all the billing detail and check order detail (including total cost). Click on the “Order place” button below the form. Hence, you order is placed and you will get a confirmation email of your order detail. You can receive your order in Cash On Delivery(COD) method.

After you have placed your order, you will receive your order confirmation and order number on your mobile phone via sms.

For our return policy, please visit the “Return Policy” page at the bottom of the page.

We offer free shipping for the order of Rs. 1000 or more. For orders less than Rs. 1000, we charge standard shipping charges of Rs. 200

We use “Leopard Courier Service” for shipping.

We deliver in 2-3 working days after confirmation call. However, delivery time of orders for rural or remote areas cannot be confirmed. Orders booked from some remote and distant areas that are not covered by our service areas can only be entertained if you pre-pay your order’s full payment via bank account transfer or EasyPaisa service.

You can change your order by contacting us via email at support@dermacare.com.pk or call us at +92 3000455377

You can pre-order any product that is out of stock by contacting us through call or email.

Currently we only have Cash On Delivery (COD) services. We are in the process of introducing online payments into our system. Those services will be available very soon.